FIGR / UI TEMPLATE

Warranty Claims

Review warranty requests against asset age, coverage terms, failure history, proof of purchase, inspection evidence, and replacement policy.

This inbox reference covers field service & customer operations. Its sample screen includes Compressor failure · WC-842 and Control board · WC-837 and the Approve claim action. Adapt its workflow to your product and design system.

Warranty Claims

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At a glance

Screen

Inbox

Primary action

Approve claim

Pattern

Warranty claims

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The warranty claims screen supports “Approve claim” while keeping new claims and review in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Approve claim
  • Main area: New claims brings the user to the relevant workflow
  • Related area: Review keeps nearby context accessible
  • Open claims: 73 in the sample screen
  • Eligible: 61% in the sample screen
  • Example 1: Compressor failure · WC-842
  • Example 2: Control board · WC-837

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Show that the current queue or filter has no matching conversations
  • Error: Keep draft replies and clearly mark send failures
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Approve claim and say what happens next

Where it fits

New claims → Review → Approve claim → Review result

Patterns in this screen

Warranty claims, New claims, Review, permission handling, error recovery

UX choices to review

Keep the selected thread, sender, and next action visible

In this example, Compressor failure · WC-842 is one of the records worth checking. Keep the sample data clearly separate from a live system.

Show ownership, priority, and reply state without hiding the conversation

Preserve a draft when the user switches threads or a send fails

Try a similar screen in Figr

Design a warranty claims screen for an existing field service & customer operations product. Use our actual design system, components, and content rules. Cover New claims and Review, include believable records such as Compressor failure · WC-842, and make "Approve claim" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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