FIGR / UI TEMPLATE

Service Work Order

Show one field-service job with customer issue, asset history, technician notes, parts, checklist, photos, labor, and completion status.

This detail reference covers field service & customer operations. Its sample screen includes Verify reported fault and Replace failed component and the Complete job action. Adapt its workflow to your product and design system.

Service Work Order

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At a glance

Screen

Detail

Primary action

Complete job

Pattern

Service work order

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The service work order screen supports “Complete job” while keeping summary and checklist in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Complete job
  • Main area: Summary brings the user to the relevant workflow
  • Related area: Checklist keeps nearby context accessible
  • Priority: High in the sample screen
  • SLA: 4h in the sample screen
  • Example 1: Verify reported fault
  • Example 2: Replace failed component

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Say why there are no records and offer a clear first action
  • Error: Explain what failed, keep entered work, and allow retry
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Complete job and say what happens next

Where it fits

Summary → Checklist → Complete job → Review result

Patterns in this screen

Service work order, Summary, Checklist, permission handling, error recovery

UX choices to review

Keep the primary record and next action visible while people explore details

In this example, Verify reported fault is one of the records worth checking. Keep the sample data clearly separate from a live system.

Place ownership, progress, and related information beside the current task

Show the history and permission context that explain a change

Try a similar screen in Figr

Design a service work order screen for an existing field service & customer operations product. Use our actual design system, components, and content rules. Cover Summary and Checklist, include believable records such as Verify reported fault, and make "Complete job" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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