FIGR / UI TEMPLATE

Returns Desk

Process retail returns with receipt lookup, item condition, reason, policy eligibility, refund method, exchange, fraud checks, and restock routing.

This form reference covers retail & store operations. Its sample screen includes Find purchase and Inspect item and the Process return action. Adapt its workflow to your product and design system.

Returns Desk

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At a glance

Screen

Form

Primary action

Process return

Pattern

Returns Desk form

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The returns desk screen supports “Process return” while keeping return and lookup in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Process return
  • Main area: Return brings the user to the relevant workflow
  • Related area: Lookup keeps nearby context accessible
  • Returns today: 42 in the sample screen
  • Return rate: 6.4% in the sample screen
  • Example 1: Find purchase
  • Example 2: Inspect item
  • Input: Receipt number

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Disable duplicate submits while keeping entered values visible
  • Empty: Show required inputs and help people start without a blank form
  • Error: Keep filled fields and identify the exact problem to fix
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Process return and say what happens next

Where it fits

Return → Lookup → Process return → Review result

Patterns in this screen

Returns Desk form, Return, Lookup, permission handling, error recovery

UX choices to review

State input requirements before the user submits the form

In this example, Find purchase is one of the records worth checking. Keep the sample data clearly separate from a live system.

Keep progress and entered values when people move between steps

Show clear permission, validation, and recovery states near the affected control

Try a similar screen in Figr

Design a returns desk screen for an existing retail & store operations product. Use our actual design system, components, and content rules. Cover Return and Lookup, include believable records such as Find purchase, and make "Process return" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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