Product Reviews Moderation

Moderate product reviews with rating, text, images, policy flags, purchase verification, seller context, and approve or remove decisions. This example brings Queue and Flagged together so administrators and growth teams can find the next task without losing context.

It includes representative records such as 1-star review · delivery complaint and 5-star review · verified purchase. Use the screenshot to study the layout, then adapt its components and product states to your own design system.

Product Reviews Moderation
Use this template in Figr

Template facts

Screen

Inbox

Primary action

Review next

Pattern

Inbox

State

Default, loading, empty, error, permission, success

Design system

Configurable product UI theme

What this screen helps users do

Product and growth teams need to review next while keeping waiting, flagged and exceptions visible. The interface should show what changed and who should act next.

Key elements

  • Main workspace: Queue gives users an obvious place to start.
  • Supporting view: Flagged keeps the related context close.
  • Primary action: Review next stays visible when people need it.
  • First signal: Waiting shows a useful value (84).
  • Second signal: Flagged gives additional context (12).
  • Sample record: 1-star review · delivery complaint.
  • Next record: 5-star review · verified purchase.

States worth designing

  • No items match the selected filter: say what changed, protect progress, and offer a clear next step.
  • Message or task loading: say what changed, protect progress, and offer a clear next step.
  • Reply or assignment failed: say what changed, protect progress, and offer a clear next step.
  • Item resolved: say what changed, protect progress, and offer a clear next step.
  • Escalation required: say what changed, protect progress, and offer a clear next step.
  • Permission to read restricted content missing: say what changed, protect progress, and offer a clear next step.

Where this screen sits in the flow

Queue → Flagged → Review next → Review outcome

Patterns used

Inbox, Queue, Flagged, contextual actions, error recovery

Why these choices work

Keep the current item close to its history, owner and urgency. Put the next action on the record rather than making people open several panels.

Pay attention to queue and flagged. People need to distinguish 1-star review · delivery complaint from 5-star review · verified purchase. Keep waiting visible, especially when a record changes owner or status.

Before this screen reaches handoff, verify keyboard focus, empty and permission states, and what happens after someone chooses “Review next”. Make error recovery as clear as the happy path.

Related screen examples to explore next: Seller Onboarding, Marketplace Search, Loyalty Program.

Start from this in Figr

Design a product reviews moderation screen inside our existing product. Use our current components, tokens and content language. Include Queue and Flagged views, credible records like 1-star review · delivery complaint, and a clear “Review next” action. Use our product permissions and show loading, empty, error and success states. Keep the output editable in Figma.

Open Figr