Operations Incident Log

Capture operational incidents with location, severity, owner, timeline, containment, root cause, and follow-up actions in one queue. This example brings Open and Investigating together so operations managers can find the next task without losing context.

It includes representative records such as Dock 4 conveyor stopped and Cold-chain temperature alert. Use the screenshot to study the layout, then adapt its components and product states to your own design system.

Operations Incident Log
Use this template in Figr

Template facts

Screen

Inbox

Primary action

Log incident

Pattern

Inbox

State

Default, loading, empty, error, permission, success

Design system

Configurable product UI theme

What this screen helps users do

Operations managers need to log incident while keeping open, high severity and exceptions visible. The interface should show what changed and who should act next.

Key elements

  • Main workspace: Open gives users an obvious place to start.
  • Supporting view: Investigating keeps the related context close.
  • Primary action: Log incident stays visible when people need it.
  • First signal: Open shows a useful value (9).
  • Second signal: High severity gives additional context (2).
  • Sample record: Dock 4 conveyor stopped.
  • Next record: Cold-chain temperature alert.

States worth designing

  • No items match the selected filter: say what changed, protect progress, and offer a clear next step.
  • Message or task loading: say what changed, protect progress, and offer a clear next step.
  • Reply or assignment failed: say what changed, protect progress, and offer a clear next step.
  • Item resolved: say what changed, protect progress, and offer a clear next step.
  • Escalation required: say what changed, protect progress, and offer a clear next step.
  • Permission to read restricted content missing: say what changed, protect progress, and offer a clear next step.

Where this screen sits in the flow

Open → Investigating → Log incident → Review outcome

Patterns used

Inbox, Open, Investigating, contextual actions, error recovery

Why these choices work

Keep the current item close to its history, owner and urgency. Put the next action on the record rather than making people open several panels.

Pay attention to open and investigating. People need to distinguish Dock 4 conveyor stopped from Cold-chain temperature alert. Keep open visible, especially when a record changes owner or status.

Before this screen reaches handoff, verify keyboard focus, empty and permission states, and what happens after someone chooses “Log incident”. Make error recovery as clear as the happy path.

Related screen examples to explore next: Quality Inspection, Supplier Portal, Receiving Inventory.

Start from this in Figr

Design a operations incident log screen inside our existing product. Use our current components, tokens and content language. Include Open and Investigating views, credible records like Dock 4 conveyor stopped, and a clear “Log incident” action. Use our product permissions and show loading, empty, error and success states. Keep the output editable in Figma.

Open Figr