FIGR / UI TEMPLATE

Loan Complaint Resolution

Track customer servicing complaints with SLA and documented outcomes.

Explore a inbox used for Consumer Lending & Loan Servicing. The sample UI features CMP-401 fee dispute and CMP-417 statement error and shows how users can review case. All records, people and metrics are fictional; adapt the pattern to your existing product.

Loan Complaint Resolution

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At a glance

Screen

Inbox

Primary action

Review case

Pattern

inbox with searchable records, statuses and details

State

Default, Selected, Filtered, Empty, Loading, Warning, Error, Success

Design system

Independent product UI reference; no 1mg design system

What this screen helps with

Inspect CMP-401 fee dispute, compare it with CMP-417 statement error and review case without losing the record's history or status.

What to look for

  • Record examples: CMP-401 fee dispute; CMP-417 statement error.
  • Assigned team: Credit Officer and Loan Ops.
  • Context: Personal Loan.
  • Fictional metric: Open work items = 32.
  • Primary action: Review case.

States to consider

  • Default: show sample records.
  • Selected: inspect CMP-401 fee dispute.
  • Filtered: narrow by needs action or text.
  • Empty: explain that no rows match.
  • Loading: hold the layout steady.
  • Warning: flag blocked work.
  • Error: offer a safe retry.
  • Success: confirm review case.

Where it fits

Applications → Underwriting → Review case

Patterns in this screen

inbox, record selection, filters, status labels, task feedback

UX choices to review

Keep urgency, case history and owner near the next action.

  • Keep CMP-401 fee dispute tied to Credit Officer and Personal Loan.
  • Distinguish Needs action from Closed, even without color.
  • When the task fails, tell the user what happened and let them retry.

Try a similar screen in Figr

Use our existing product flows, Figma components, design tokens and permissions to adapt Loan Complaint Resolution. Help users review case on records such as CMP-401 fee dispute and CMP-417 statement error. Explore two directions, then produce an editable design with default, selected, filtered, empty, loading, warning, error and success states. Keep our product conventions; the example records are fictional.

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