FIGR / UI TEMPLATE

Live Order Tracking

Track preparation, pickup, courier location, ETA changes, support messages, and delivery completion after an order is placed.

This detail reference covers restaurant & food delivery. Its sample screen includes Order confirmed and Restaurant preparing and the Contact support action. Adapt its workflow to your product and design system.

Live Order Tracking

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At a glance

Screen

Detail

Primary action

Contact support

Pattern

Live order tracking

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The live order tracking screen supports “Contact support” while keeping status and courier in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Contact support
  • Main area: Status brings the user to the relevant workflow
  • Related area: Courier keeps nearby context accessible
  • ETA: 18m in the sample screen
  • Stage: On the way in the sample screen
  • Example 1: Order confirmed
  • Example 2: Restaurant preparing

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Say why there are no records and offer a clear first action
  • Error: Explain what failed, keep entered work, and allow retry
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Contact support and say what happens next

Where it fits

Status → Courier → Contact support → Review result

Patterns in this screen

Live order tracking, Status, Courier, permission handling, error recovery

UX choices to review

Keep the primary record and next action visible while people explore details

In this example, Order confirmed is one of the records worth checking. Keep the sample data clearly separate from a live system.

Place ownership, progress, and related information beside the current task

Show the history and permission context that explain a change

Try a similar screen in Figr

Design a live order tracking screen for an existing restaurant & food delivery product. Use our actual design system, components, and content rules. Cover Status and Courier, include believable records such as Order confirmed, and make "Contact support" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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