FIGR / UI TEMPLATE

HR Case Management

Triage employee questions and sensitive HR cases with ownership, privacy, SLAs, and a complete conversation history.

This inbox reference covers hr & self-service. Its sample screen includes Parental leave eligibility and Payroll correction request and the New case action. Adapt its workflow to your product and design system.

HR Case Management

BUILD ON THIS

Make it yours in Figr.

Explore this screen, then bring in your own product and design system to shape the next version.

Use this template ↗

At a glance

Screen

Inbox

Primary action

New case

Pattern

HR case queue

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The hr case management screen supports “New case” while keeping cases and assigned to me in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: New case
  • Main area: Cases brings the user to the relevant workflow
  • Related area: Assigned to me keeps nearby context accessible
  • Open cases: 64 in the sample screen
  • High priority: 8 in the sample screen
  • Example 1: Parental leave eligibility
  • Example 2: Payroll correction request

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Show that the current queue or filter has no matching conversations
  • Error: Keep draft replies and clearly mark send failures
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after New case and say what happens next

Where it fits

Cases → Assigned to me → New case → Review result

Patterns in this screen

HR case queue, Cases, Assigned to me, permission handling, error recovery

UX choices to review

Keep the selected thread, sender, and next action visible

In this example, Parental leave eligibility is one of the records worth checking. Keep the sample data clearly separate from a live system.

Show ownership, priority, and reply state without hiding the conversation

Preserve a draft when the user switches threads or a send fails

Try a similar screen in Figr

Design a hr case management screen for an existing hr & self-service product. Use our actual design system, components, and content rules. Cover Cases and Assigned to me, include believable records such as Parental leave eligibility, and make "New case" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

Open Figr

KEEP EXPLORING

More ways to approach your next screen.

Browse other product UI examples, compare patterns, and pick the direction that suits your product.

Explore all 500 templates ↗