FIGR / UI TEMPLATE

Hardship Assistance Portal

Capture borrower assistance requests and plan eligibility for human review.

Explore a form used for Consumer Lending & Loan Servicing. The sample UI features HSP-104 reduced hours and HSP-118 medical expense and shows how users can submit review. All records, people and metrics are fictional; adapt the pattern to your existing product.

Hardship Assistance Portal

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At a glance

Screen

Form

Primary action

Submit review

Pattern

form with searchable records, statuses and details

State

Default, Selected, Filtered, Empty, Loading, Warning, Error, Success

Design system

Independent product UI reference; no 1mg design system

What this screen helps with

Inspect HSP-104 reduced hours, compare it with HSP-118 medical expense and submit review without losing the record's history or status.

What to look for

  • Record examples: HSP-104 reduced hours; HSP-118 medical expense.
  • Assigned team: Credit Officer and Loan Ops.
  • Context: Personal Loan.
  • Fictional metric: Open work items = 105.
  • Primary action: Submit review.

States to consider

  • Default: show sample records.
  • Selected: inspect HSP-104 reduced hours.
  • Filtered: narrow by draft or text.
  • Empty: explain that no rows match.
  • Loading: hold the layout steady.
  • Warning: flag blocked work.
  • Error: offer a safe retry.
  • Success: confirm submit review.

Where it fits

Applications → Underwriting → Submit review

Patterns in this screen

form, record selection, filters, status labels, task feedback

UX choices to review

Show field rules and allow retry without clearing entries.

  • Keep HSP-104 reduced hours tied to Credit Officer and Personal Loan.
  • Distinguish Draft from Submitted, even without color.
  • When the task fails, tell the user what happened and let them retry.

Try a similar screen in Figr

Use our existing product flows, Figma components, design tokens and permissions to adapt Hardship Assistance Portal. Help users submit review on records such as HSP-104 reduced hours and HSP-118 medical expense. Explore two directions, then produce an editable design with default, selected, filtered, empty, loading, warning, error and success states. Keep our product conventions; the example records are fictional.

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