FIGR / UI TEMPLATE

Guest Complaint Resolution

Triage service complaints by room, urgency and recovery owner.

Use this inbox screen as a starting point for Hospitality & Hotel Operations software. Adapt it to your existing product and design system. Sample records are fictional.

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At a glance

Screen

Inbox

Primary action

Resolve complaint

Pattern

inbox product workflow

State

Default, Selected, Filtered, Empty, Warning, Success

Design system

Independent UI reference; no 1mg design system

What this screen helps with

Triage service complaints by room, urgency and recovery owner.

What to look for

Sections: Hotel Overview, Reservations, Rooms, Guest Services. Main action: Resolve complaint. Example: Room 808 · AC fault.

States to consider

Plan for Default, Selected, Filtered, Empty, Warning, Success and explain what people should do when an action fails.

Where it fits

Hotel Overview → Guest Complaint Resolution → Resolve complaint

Patterns in this screen

inbox, status indicators, filters, detail drill-down

UX choices to review

Keep the main task, decision context and next action together.

Test the flow with cases such as Room 808 · AC fault. Plan clear empty, loading, error and permission states.

Try a similar screen in Figr

Adapt this Guest Complaint Resolution workflow to my existing product and design system. Review the default, selected, filtered, empty, warning, success states, explore improved user paths, and produce editable Figma-ready screens.

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