FIGR / UI TEMPLATE

Field Service Dispatch

Assign field jobs by technician skill, territory, travel time, SLA, parts availability, and customer priority.

This board reference covers field service & customer operations. Its sample screen includes HVAC repair · Northstar and Printer outage · Maya Retail and the Dispatch job action. Adapt its workflow to your product and design system.

Field Service Dispatch

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At a glance

Screen

Board

Primary action

Dispatch job

Pattern

Field service dispatch

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The field service dispatch screen supports “Dispatch job” while keeping unassigned and scheduled in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Dispatch job
  • Main area: Unassigned brings the user to the relevant workflow
  • Related area: Scheduled keeps nearby context accessible
  • Open jobs: 84 in the sample screen
  • Unassigned: 16 in the sample screen
  • Example 1: HVAC repair · Northstar
  • Example 2: Printer outage · Maya Retail

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Say why there are no records and offer a clear first action
  • Error: Explain what failed, keep entered work, and allow retry
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Dispatch job and say what happens next

Where it fits

Unassigned → Scheduled → Dispatch job → Review result

Patterns in this screen

Field service dispatch, Unassigned, Scheduled, permission handling, error recovery

UX choices to review

Keep owners, stages, and due dates visible as cards move between columns

In this example, HVAC repair · Northstar is one of the records worth checking. Keep the sample data clearly separate from a live system.

Make blocked work and handoffs legible without opening every card

Support narrow screens without cropping important actions or statuses

Try a similar screen in Figr

Design a field service dispatch screen for an existing field service & customer operations product. Use our actual design system, components, and content rules. Cover Unassigned and Scheduled, include believable records such as HVAC repair · Northstar, and make "Dispatch job" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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