FIGR / UI TEMPLATE

Field Service Analytics

Measure response time, first-time fix rate, technician utilization, travel time, repeat visits, SLA performance, and customer outcomes.

This analytics reference covers field service & customer operations. Its sample screen includes HVAC service and Industrial equipment and the Create report action. Adapt its workflow to your product and design system.

Field Service Analytics

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At a glance

Screen

Analytics

Primary action

Create report

Pattern

Field service analytics

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The field service analytics screen supports “Create report” while keeping overview and technicians in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Create report
  • Main area: Overview brings the user to the relevant workflow
  • Related area: Technicians keeps nearby context accessible
  • First-time fix: 87% in the sample screen
  • Avg response: 2.1h in the sample screen
  • Example 1: HVAC service
  • Example 2: Industrial equipment

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Keep chart labels and time range visible while metrics refresh
  • Empty: Explain the chosen date range or filter has no data
  • Error: Identify missing or stale metric sources without implying zero activity
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Create report and say what happens next

Where it fits

Overview → Technicians → Create report → Review result

Patterns in this screen

Field service analytics, Overview, Technicians, permission handling, error recovery

UX choices to review

Keep metric definitions, chart periods, and filter context visible together

In this example, HVAC service is one of the records worth checking. Keep the sample data clearly separate from a live system.

Show why numbers changed; distinguish delayed data from genuine zero values

Make a useful drill-down available before teams export or share findings

Try a similar screen in Figr

Design a field service analytics screen for an existing field service & customer operations product. Use our actual design system, components, and content rules. Cover Overview and Technicians, include believable records such as HVAC service, and make "Create report" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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