Customer Support Dashboard

Track open support tickets, response times, urgent issues and team workload.

Study the dashboard layout, find the main metrics, and check how the team moves from Overview to Records. Use the actual Figr screen as the starting point for a product-aware design.

Customer Support Dashboard
Use this template in Figr

Template facts

Screen

Analytics

Primary action

Review customer support dashboard

Pattern

Analytics

State

Default, loading, empty, error, permission, success

Design system

Configurable product UI theme

What this screen helps users do

Teams need to read the most useful signals quickly, spot what changed and open the right records. Make the trend, owner, next action and alert state clear, without turning the screen into a wall of cards.

Key elements

  • Main workspace: Overview gives users an obvious place to start.
  • Supporting view: Records keeps the related context close.
  • Primary action: Review customer support dashboard stays visible when people need it.
  • First signal: Open items shows a useful value.
  • Second signal: Current status gives additional context.
  • Sample record: Customer Support Dashboard overview.
  • Next record: Recent activity.

States worth designing

  • No results for the selected range: say what changed, protect progress, and offer a clear next step.
  • Refreshing with old values visible: say what changed, protect progress, and offer a clear next step.
  • Metric source unavailable: say what changed, protect progress, and offer a clear next step.
  • Filter changed the interpretation: say what changed, protect progress, and offer a clear next step.
  • Export preparing: say what changed, protect progress, and offer a clear next step.
  • Restricted data hidden: say what changed, protect progress, and offer a clear next step.

Where this screen sits in the flow

Overview → Records → Review customer support dashboard → Review outcome

Patterns used

Analytics, Overview, Records, contextual actions, error recovery

Why these choices work

Keep the time range and metric definition visible. Let people see which segment or filter produced the result, then explain missing or delayed data.

Pay attention to overview and records. People need to distinguish Customer Support Dashboard overview from Recent activity. Keep open items visible, especially when a record changes owner or status.

Before this screen reaches handoff, verify keyboard focus, empty and permission states, and what happens after someone chooses “Review customer support dashboard”. Make error recovery as clear as the happy path.

Related screen examples to explore next: .

Start from this in Figr

Design a customer support dashboard screen inside our existing product. Use our current components, tokens and content language. Include Overview and Records views, credible records like Customer Support Dashboard overview, and a clear “Review customer support dashboard” action. Use our product permissions and show loading, empty, error and success states. Keep the output editable in Figma.

Open Figr