Clinical Inbox

Triage patient messages and care-team tasks by urgency, patient context, owner, and follow-up timing. The screen connects Inbox and Assigned so care teams can find the “Send reply” action while checking open and urgent.

Use this reference when you need to design this workflow inside an existing product. The example includes practical records such as Ava Carter · medication question and Marcus Lee · lab follow-up, rather than an empty visual shell.

Clinical Inbox
Use this template in Figr

Template facts

Screen

Inbox

Primary action

Send reply

Pattern

Inbox

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps users do

Care teams need a clear “Send reply” action without losing sight of open, urgent and the affected records. Keep the decision and its outcome clear before moving to the next task.

Key elements

  • Primary action: Send reply is clearly available where the task happens.
  • Main view: Inbox keeps the starting point obvious.
  • Connected view: Assigned supplies nearby context.
  • Metric: Open is visible with a meaningful value.
  • Another signal: Urgent helps people judge what to do next.
  • Representative record: Ava Carter · medication question makes the example specific.
  • Second record: Marcus Lee · lab follow-up shows the pattern works beyond one item.

States worth designing

  • Inbox empty after filters; show what people can do instead of leaving a blank panel.
  • Loading inbox without changing the layout unexpectedly.
  • Attachment or reply failed; explain the problem and preserve work.
  • Permission denied for assigned; clarify who can continue.
  • Success after choosing Send reply; confirm the result and the next step.
  • Network or data refresh failure; offer a retry without losing context.

Where this screen sits in the flow

Inbox → Assigned → Send reply → Review outcome

Patterns used

Inbox, Inbox, Assigned, Patients, accessible states, contextual actions

Why these choices work

Keep the active record close to its history, owner and status. Make urgent items easy to find without hiding the rest.

In this design, people should be able to compare Ava Carter · medication question with Marcus Lee · lab follow-up. Make open clear, then use urgent to explain whether the next step needs attention.

Before handing this to a designer or engineer, check keyboard focus, error copy, permissions and what happens after they choose the “Send reply” action. The happy path alone is not enough.

Related UI examples: Care Plan, Provider Roster, Patient Scheduling.

Start from this in Figr

Design a clinical inbox screen for our existing software product. Use our real design-system tokens, components and product language. Show Inbox and Assigned, include believable records such as Ava Carter · medication question, and make send reply easy to find. Map loading, empty, failure, permission and success states before you create editable high-fidelity screens.

Open Figr