FIGR / UI TEMPLATE

Claims Adjuster Queue

Prioritize incoming claims by severity, fraud risk, missing evidence, SLA, and payout exposure for adjuster review.

This inbox reference covers insurance & claims. Its sample screen includes Auto collision · CLM-8421 and Water damage · CLM-8398 and the Assign claim action. Adapt its workflow to your product and design system.

Claims Adjuster Queue

BUILD ON THIS

Make it yours in Figr.

Explore this screen, then bring in your own product and design system to shape the next version.

Use this template ↗

At a glance

Screen

Inbox

Primary action

Assign claim

Pattern

Adjuster queue

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The claims adjuster queue screen supports “Assign claim” while keeping queue and high severity in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Assign claim
  • Main area: Queue brings the user to the relevant workflow
  • Related area: High severity keeps nearby context accessible
  • Open claims: 186 in the sample screen
  • High severity: 23 in the sample screen
  • Example 1: Auto collision · CLM-8421
  • Example 2: Water damage · CLM-8398

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Show that the current queue or filter has no matching conversations
  • Error: Keep draft replies and clearly mark send failures
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Assign claim and say what happens next

Where it fits

Queue → High severity → Assign claim → Review result

Patterns in this screen

Adjuster queue, Queue, High severity, permission handling, error recovery

UX choices to review

Keep the selected thread, sender, and next action visible

In this example, Auto collision · CLM-8421 is one of the records worth checking. Keep the sample data clearly separate from a live system.

Show ownership, priority, and reply state without hiding the conversation

Preserve a draft when the user switches threads or a send fails

Try a similar screen in Figr

Design a claims adjuster queue screen for an existing insurance & claims product. Use our actual design system, components, and content rules. Cover Queue and High severity, include believable records such as Auto collision · CLM-8421, and make "Assign claim" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

Open Figr

KEEP EXPLORING

More ways to approach your next screen.

Browse other product UI examples, compare patterns, and pick the direction that suits your product.

Explore all 500 templates ↗