FIGR / UI TEMPLATE

Citizen Services Portal

Give residents one place for applications, licenses, payments, appointments, service requests, documents, messages, and deadlines.

This workspace reference covers public services. Its sample screen includes Property tax payment due and Permit application in review and the Start service action. Adapt its workflow to your product and design system.

Citizen Services Portal

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At a glance

Screen

Workspace

Primary action

Start service

Pattern

Citizen Services Portal workspace

State

Default, loading, empty, error, permission, success

Design system

Adaptable product UI theme

What this screen helps with

The citizen services portal screen supports “Start service” while keeping home and applications in view. It should show the current state even when data is missing or access is restricted.

What to look for

  • Primary action: Start service
  • Main area: Home brings the user to the relevant workflow
  • Related area: Applications keeps nearby context accessible
  • Open items: 5 in the sample screen
  • Applications: 2 in the sample screen
  • Example 1: Property tax payment due
  • Example 2: Permit application in review
  • Input: Reference

States to consider

  • Default: Show the main workflow and its available next step
  • Loading: Preserve the page structure and explain what is still loading
  • Empty: Say why there are no records and offer a clear first action
  • Error: Explain what failed, keep entered work, and allow retry
  • Access: Show which actions require a role or permission
  • Success: Confirm the result after Start service and say what happens next

Where it fits

Home → Applications → Start service → Review result

Patterns in this screen

Citizen Services Portal workspace, Home, Applications, permission handling, error recovery

UX choices to review

Keep the primary record and next action visible while people explore details

In this example, Property tax payment due is one of the records worth checking. Keep the sample data clearly separate from a live system.

Place ownership, progress, and related information beside the current task

Show the history and permission context that explain a change

Try a similar screen in Figr

Design a citizen services portal screen for an existing public services product. Use our actual design system, components, and content rules. Cover Home and Applications, include believable records such as Property tax payment due, and make "Start service" easy to find. Map empty, loading, error, permission, and success states. Keep the result editable in Figma.

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