Care Team Messaging

Message clinicians and care coordinators with patient context, response expectations, attachments, visit links, and urgent escalation paths. This example brings Inbox and Care team together so patients and care teams can find the next task without losing context.

It includes representative records such as Primary care team and Cardiology clinic. Use the screenshot to study the layout, then adapt its components and product states to your own design system.

Care Team Messaging
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Template facts

Screen

Inbox

Primary action

New message

Pattern

Inbox

State

Default, loading, empty, error, permission, success

Design system

Configurable product UI theme

What this screen helps users do

Care team members need to new message while keeping unread, care team and exceptions visible. The interface should show what changed and who should act next.

Key elements

  • Main workspace: Inbox gives users an obvious place to start.
  • Supporting view: Care team keeps the related context close.
  • Primary action: New message stays visible when people need it.
  • First signal: Unread shows a useful value (3).
  • Second signal: Care team gives additional context (5).
  • Sample record: Primary care team.
  • Next record: Cardiology clinic.

States worth designing

  • No items match the selected filter: say what changed, protect progress, and offer a clear next step.
  • Message or task loading: say what changed, protect progress, and offer a clear next step.
  • Reply or assignment failed: say what changed, protect progress, and offer a clear next step.
  • Item resolved: say what changed, protect progress, and offer a clear next step.
  • Escalation required: say what changed, protect progress, and offer a clear next step.
  • Permission to read restricted content missing: say what changed, protect progress, and offer a clear next step.

Where this screen sits in the flow

Inbox → Care team → New message → Review outcome

Patterns used

Inbox, Inbox, Care team, contextual actions, error recovery

Why these choices work

Keep the current item close to its history, owner and urgency. Put the next action on the record rather than making people open several panels.

Pay attention to inbox and care team. People need to distinguish Primary care team from Cardiology clinic. Keep unread visible, especially when a record changes owner or status.

Before this screen reaches handoff, verify keyboard focus, empty and permission states, and what happens after someone chooses “New message”. Make error recovery as clear as the happy path.

Related screen examples to explore next: Medical Record Detail, Insurance Verification, Lab Results.

Start from this in Figr

Design a care team messaging screen inside our existing product. Use our current components, tokens and content language. Include Inbox and Care team views, credible records like Primary care team, and a clear “New message” action. Use our product permissions and show loading, empty, error and success states. Keep the output editable in Figma.

Open Figr