FIGR / UI TEMPLATE

Passenger Feedback Hub

Triage rider issues about crowding, missed services and accessibility.

Explore this inbox as a reference for Public Transit & Mobility software. Review a real workflow and its UX states, then adapt the design to your product. All sample records are fictional.

Passenger Feedback Hub

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At a glance

Screen

Inbox

Primary action

Assign feedback

Pattern

inbox product workflow

State

Default, selected, filtered, empty, warning, error and success

Design system

Independent product UI reference; no 1mg design system

What this screen helps with

Triage rider issues about crowding, missed services and accessibility.

What to look for

Core sections: Operations, Routes, Staff, Riders, Insights. Key action: Assign feedback. Example records: FDB-108 · broken ramp; FDB-112 · crowded route.

States to consider

Default, selected, filtered, empty, warning, error and success. Where relevant, cover restricted access, stale data, save failures and conflicting changes.

Where it fits

Operations → Passenger Feedback Hub → Assign feedback

Patterns in this screen

inbox, status labels, filtering, record details

UX choices to review

Show urgency, owner, case history and the next action without forcing users to switch screens.

Check how the assign feedback task works with example cases like FDB-108 · broken ramp. Include clear recovery actions when a record is missing or a change fails.

Try a similar screen in Figr

Adapt the Passenger Feedback Hub workflow to my existing product and design system. Keep our current screens, components, roles and business rules. Review missing states and edge cases before generating editable screens.

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